Love Hot Water Bottles Logohot water bottles telephone number 01793 613900Next Day Delivery

 

Terms of Sale
The following terms and conditions will apply to all purchases made via Love Hot Water Bottles.Com web site.  Please read them carefully, you may wish to print a copy for future reference.
All prices quoted are for new products; prices are in pounds sterling and include all taxes at current rates. Delivery on Hot Water Bottles will be charged separately to any mainland UK address. In the unlikely event of a change in price after placing an order you will be contacted by one of our sales team and informed of the new price before the order is processed. You will then be able to either carry on with the purchase or cancel the order.
Payments:
Payments are accepted on most major credit or debit cards via WorldPay's secure server. All orders are positively credit card sanctioned prior to dispatch. Most card providers are adding online security and you may be asked for additional security such as Visa Verified. Cheque's made payable to Urban Industry Ltd. can also be accepted, please allow for cheque clearance prior to the release of the goods. We can accept no responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.
Your Invoice:
All hot water bottles and goods are supplied with a full invoice giving a description of the goods purchased and the price paid including VAT.
Web discount rates:
Orders placed online are at the web discount rate, phoned orders do not qualify for the web discount rate. Please add £1.50 per item for orders placed via telephone.
Availability of Goods:
All products and services are subject to availability and may be withdrawn at anytime. If for any reason the goods ordered are not available you will be offered an alternative or given a full refund. If the item is temporarily out of stock we shall advise and dispatch when available at no extra shipping cost. We will not be held responsible for compensating any losses you may suffer if we are unable to supply the goods. Acceptance of the order is once the order has been processed, an invoice raised and goods dispatched.
Guarantee:
Goods supplied must be maintained in accordance with the instructions supplied and guaranteed for 12 months, warranty excludes consumable items. All goods sold comply with all applicable legislation and customers are reminded that these terms and conditions do not affect statutory rights.
Money-Back Guarantee:
Should the order not be required the 15 day money back guarantee will refund the cost of the goods. To qualify product must be in original packaging, unused and returned to warehouse in good condition within 15 days of invoice.
Gift Wrap:
Gift pack page items will be gift wrapped before sending. The gift pack page of Love Hot Water Bottles will show the seasonal gift lines and supply a gift box for bulk items and gift wrappers for smaller parcels. Standard items not shown on the gift page are not available for gift wrapping. There may be a small charge to cover the cost of gift wrapping, full details will be shown on the page for gift wrap. Please note if payment is by Credit/Debit Card delivery is only authorised to the card holder’s address – see above.
Customer Services:
If you have any queries regarding your purchase of goods from lovehotwaterbottles.com web site you can contact our customer services team on +44 (0) 1793 613900 between the hours of 9.00 AM and 5.00 PM Monday to Friday; if lines are busy then you can leave a message and your call will be returned.
Customer Cancellation rights:
Love Hot Water Bottles.com will refund the full cost of goods on unwanted products within a 7 day period (starting the day following receipt of goods). All monies will be refunded within 30 days of cancellation. In accordance with the distance selling regulation you have the right to cancel the order within seven days from receiving the goods. If you wish to cancel you must notify us in writing or e-mail of your intention to do so at which time the purchase price and the postage costs will be refunded to you within 30 days. You will however be responsible for the costs of delivery back to us, whether this is arrangements you make with a suitable carrier, or whether you ask us to collect. You should enquire of us what the cost will be should you require us to collect the goods, you have an obligation to keep any goods in good condition until such time as they are returned to us. If you use a carrier of your own choice you are advised to take out suitable insurance, since we are not liable for damage to the goods during transportation back to us. Following the seven day cooling off period goods not required, unused and returned in good condition will be refunded less any carriage costs. Goods must be returned in good condition, unused and in original packaging.
Customer complaints:
If you have a complaint about our products, company or web site, please e-mail our customer services team at: sales[at]lovehotwaterbottles.com
We will endeavour to answer all concerns within 48 hours. If you wish to get a quicker response then please contact our customer services team on +44 (0)1793 613900. This service is available office hours between 9.00AM till 5.00PM Monday to Friday.
Security:
Using industry standard SSL, Thawte and WorldPay's unique encryption systems we have a dedicated team devoted to keeping the love hot water bottles.com web site secure. Instead of sending all of your details straight away the WorldPay server initially sets up a secure link between your (the shopper) browser and the WorldPay server. An encryption code is then requested by the WorldPay server and will not upload until it receives the right answer. Your order is then wrapped up and secured before it leaves your browser. Most card companies are now moving towards extra security for web shopping, you may be asked to set up a password, i.e. Visa Verified to improve security.
If you have any questions or comments about the security on this site then please do not hesitate to contact our customer services team on +44 (0) 1793 613900 or alternatively you can e-mail us at: info[at]lovehotwaterbottles.com
Advertising and Typographical Errors:
All items featured on the web site are for new stock, unless otherwise stated. The description and features outlined are as provided by love hot water bottles.com. While every care is taken to faithfully reproduce all such descriptions, errors may occur. If you are in any doubt about the item you wish to purchase we recommend you contact one of our sales advisors to discuss the product in more detail. In the event of a product that is listed at an incorrect price due to typographical error, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we have already charged you for the order we will subsequently cancel your order and immediately issue a refund to your account.

Warehouse Address
hot water bottle warehouse image Love Hot Water Bottles.com
Urban Industry Limited
Thor Industrial Estate
Braydon Lane
Cricklade
SN6 6HQ
Tel: +44 (0)1793 613900
Registered in the UK No.: 4682994
VAT No.: 808 5717 12