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Delivery

Delivery can be selected at checkout from the drop down menu, choose from:

Royal Mail Parcels - UK only £1.99

Delivery charges to mainland UK addresses on orders placed before 5.30pm:
Royal Mail standard postage £1.99 per order (urgent orders please book Royal Mail express), stock items are dispatched same day. For bulk orders posted to standard UK address the postal charge remains the same.
Bulk orders to Channel Islands/I.O.M please call for latest rates.

Royal Mail Parcels Express - UK only £4.99

Delivery charges to mainland UK addresses on orders placed before 5.30pm:
Royal Mail express postage £4.99 per order, stock items are dispatched same day.

UK Courier Delivery - Starts at 9.25

Delivery charges to mainland UK addresses on orders placed before 3.00pm:
*UK courier service 9.25, (no weekend deliveries).
*Scottish Highland courier service 27.50 (no weekend deliveries), post codes: AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49 to PH50.
*Offshore Islands (Hebrides/Shetland and Orkney Isles) courier service 37.50 (no weekend deliveries), post codes are: HS, IV41 to IV49, IV51, IV56 & 56, KA27 & 28, KW15 to KW17, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE.
*Northern Ireland courier service 27.50, all BT post codes (no weekend deliveries).
*Channel Isles & Isle of Man 37.50 (no weekend deliveries), all post code with IM, GY and JE. Because of the distance involved you may experience a short delay in delivery.

Courier delivery tracking is e-mailed in advance, on the day of delivery the courier will notify an 'on our way' service with expected time of arrive.

Our secure couriers are not authorised to leave goods unsigned, should the courier arrive and fail to obtain a signature they will leave a card with instructions to re book. Once a card has been left the courier company hold goods for 7 days before returning to sender. The courier company will have completed the obligation to deliver. Goods damaged on delivery should be either signed "damaged" with the courier or notified to Urban Industry Ltd within 3 days of delivery. Late claims for damages are rejected by our courier service, under their damages policy the customer must provide proof of damage as soon as possible. Courier delivery booked after 3.00pm Thursday will be delivered on Monday.

Delivery to EU countries:

Hot water bottle products to countries within the EU can be ordered online, please select from the drop down menu when booking. Royal Mail Postal service is £5.99 per kilo with a postal limit of 1999gm per bag.
Delivery to card holder billing address only, orders placed with a different delivery address will be cancelled.
Postal rates are:

0gm to 1999gm - ships in 1 parcel

2kg to 3999gm - ships in 2 parcels

4kg to 5999gm - ships in 3 parcels

The maximum 6kg, for bulk orders please e-mail for a quote. EU deliveries shipping times vary but allow 1 to 2 weeks. Due to the distance involved we cannot offer EU next day or courier service.

Delivery to Rest of World and non EU countries:

Online orders are accepted for Australia, Bermuda, Canada, Israel, Iceland, Malaysia, Monaco, New Zealand, Norway, Russia, Singapore, Switzerland, Ukraine and USA. Other non EU countries will be added later but if your country is not on the list please phone or e-mail e-mail info[at]lovehotwaterbottles.com for a delivery quote. Royal Mail Postal service start at £6.74 per kilo with a postal limit of 1999gm per bag.
Delivery to card holder billing address only, orders placed with a different delivery address will be cancelled.
Postal rates are:

0gm to 1999gm - ships in 1 parcel

2kg to 3999gm - ships in 2 parcels

4kg to 5999gm - ships in 3 parcels

The maximum 6kg, for bulk orders please e-mail for a quote. Delivery shipping times vary but allow 10 to 20 days for goods to arrive. Due to the distance involved we cannot offer next day or courier service.