Q. What is the difference between a PVC and a rubber hot water bottle?
For anyone with an allergy to rubber (latex allergy) PVC is the ideal options. The latest PVC hot water bottle is also phthalate free (a must for children), odourless and can be steam sterilised and recyclable. Rubber is the traditional type and has been around since 1903 and still going strong with many customers preferring a traditional type over the newer PVC, TPU and now Eco bio.
Q. Are all rubber hot water bottles the same?
The short answer is no, as with most things in life you get what you pay for. A budget bottle is manufactured with lower rubber content than a good quality one. Hard to spot the difference since they all look identical, but a budget product will have chalk and chemical fillers added to bulk up, look for a white powdery feel and chemical smell. With fillers taking the place of natural rubber these will wear out much quicker and need replacing more often and in the long run cost more. Another cheap option is using recycled rubber, these have a heavy perfumed smell to mask the odour of a recycling plant. Unlike natural new rubber the smell of recycled rubber never goes away. This is the main reason why we only supply good quality new rubber in our hot water bottles. Worth also remembering that rubber is a good insulator and why budget ones struggle to match heat retention.
Q. It said 2.0 litre in size but I cannot get that much in?
The standard size is called 2.0 litre and is a category size rather than an exact size. Remember to never fill to the top, always leave an air gap, expel the excess air before putting the stopper on, finger tight, overtightening the stopper will cause damage. A brand new unused bottle is delivered flat, over time and with use it will balloon out around the belly. When new the fill is approx 1.8 litre, this is the correct size to fit a standard cover. There are larger 2.7 litre bottles and we have smaller sizes right down to mini 0.5 litre size.
Q. So what is the exact size?
Standard 2.0 litre size is 32cm by 20cm when new, an old used bottle may be slightly different having been expanded and handled over the years. The size and fill is listed under specifications on each product page, just open the product page, click specifications and you'll see the full specs for that bottle, each page can be different, it's worth checking each one if you are looking for a specific size. With so many different sizes, shapes and types available there is plenty of choice in finding something that will suit.
Q. How safe are your hot water bottles?
New stocks are QC tested to the very latest British Standard BS1970:2012, and carry a minimum 2 year warranty or 3 year warranty. We do not stock budget generic products as the low rubber content produces a very ineffective bottle with added leakage problems. For total peace of mind and a good night's sleep it's worth investing in a well made hot water bottle that is up to the job. Always read the instructions supplied with every order and if you would like more information please read hot water bottle safety page.
Q. What is the delivery time and cost?
Standard Royal Mail to UK postal addresses is just £1.99 no matter how many items are ordered. Stock items are dispatched same day, any items temporarily out of stock will be dispatched when new stock arrives at no extra cost. Within the UK the majority of orders are delivered within 1 to 2 working days (excludes weekends) and shipped tracked. For express service please select either Royal Mail Express at £4.99 or courier service at £9.25 to UK mainland address, deadline for courier booking is 3.30pm and post by 4.00pm. For EU, USA and all non EU countries please see our delivery page for details on how to buy.
Q. Can I return anything?
We understand sometimes the item might be the wrong colour or size and not quite right. As long as it's unused, returned in good condition in it's original packaging you can simply post it back for an exchange using our FREEPOST label, just email for details. Full details can be found on return policy page. If replacing an old bottle please see information page on hot water bottle recycling.
Q. I have a coupon code, how can I use it?
For those on our mailing list with a coupon code please add your items to the shopping basket and simply sign in the normal way. The coupon code will activate once signed in, if using express check-out the code will not work. For new customers please go to new customer to sign in to activate your code.
Q. I can't find the hot water bottle I want?
Our lines change all the time, if you have seen a product and now it's vanished the chances are it's been replaced with a new product. Ranges change with new colours, styles, shapes and textures before the new season (around September) and smaller changes as the season progresses. If you have an old favourite and want to replace on a 'like for like', the item may be out of production. Hopefully we can find something better, if you need help please call on 01793 613900 during office hours UK time.
Q. I want to send as a gift?
Just tick the box for gift receipt and your order will be sent without any values or totals. The invoice will show goods but not the cost or shipping. Gift wrapping is not currently available.
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